Home health executives are operating in one of the most challenging environments the industry has ever seen: higher patient acuity, tighter labor markets, stricter audits, and shrinking margins. In this environment, documentation is one of the biggest levers an agency has to protect revenue, reduce burnout, and scale sustainably. Yet many leaders still think of documentation tools as a “workflow upgrade” instead of a financial strategy . The truth is simple: documentation is

For hospice agencies, documentation is the foundation of care quality, compliance, and reimbursement. Yet even the best teams struggle with the complexity and time demands of charting. In a national time-use study, nurses reported spending up to 40% of their shifts on documentation , often re-entering the same data across multiple systems. Meanwhile, insufficient documentation remains the leading cause of hospice claim denials, resulting in  billions of dollars  in improper M

Documentation determines compliance, reimbursement, and even facility reputation. The Centers for Medicare & Medicaid Services (CMS)  reports that nearly 79% of SNF payment errors stem from insufficient documentation , while the SNF improper payment rate hovers at 17.2% , more than double the overall Medicare improper payment rate. That’s billions in potential losses and audit exposure across the industry. For decision makers, improving medical record documentation means clos